Returns/Cancellations

Our refund policy is 30 Days. Unfortunately we can’t offer you a refund or exchange after this period.   Orders are typically shipped within 1-3 business days.

Cancellations

We cannot cancel an order after the order has been shipped.  If you need to cancel an order, please call directly at 470-344-8904 or use our support center to create a return.  We will email you a confirmation of your cancellation and a credit will automatically be applied to your credit card or original method of payment, usually within 5-7 business days.

To return your product, mail your product with reference to your RMA or Order number to:

Ibudtender RMA # {YOUR ORDER  OR RMA NUMBER}

696 San Ramon Valley Blvd. #215
Danville, CA 94526
USA

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, your refund will be processed. A credit will automatically be applied to your credit card or original method of payment, usually within 5-7 business days.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at sales@ibudtender.com and send your item to:

Ibudtender RMA

696 San Ramon Valley Blvd. #215
Danville, CA 94526
USA

Shipping

Orders are typically shipped within 1-3 days using the following carriers: USPS, FedEx, and/or UPS. You will be responsible for paying for your own shipping costs for returning your item unless item is defective.

Shipping costs are non-refundable unless item is defective or damaged. If you receive a refund, the cost of return shipping may be deducted from your refund. We will email you a return shipping label when return is approved. For exchanges, replacement item will be shipped when return shipping confirmation is received. Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Recurring Transactions

If you have signed up for our 30, 60 or 90 day automatic shipping method, you will receive an email 10 days prior to the set payment date reminding you that your order will be processed on the set date. To modify or cancel your subscription, log in to your account and navigate to the Orders tab. You can update, defer or cancel your monthly subscriptions here. Subscriptions must be cancelled at least 1 full day 24 hours) before the set payment date to avoid being automatically billed.

If you need any help or have any questions, comments or concerns, you can contact us directly at (888) 655-9551 or by email.